shipping lead times
We aim to dispatch all orders as quickly as possible. Below is a general guide to shipping timeframes once your order has been processed and handed over to the courier.
Please note: All timeframes are estimates only and may vary due to courier delays, customs processing, peak periods, or weather events.
Order Processing Time
-Orders are typically processed within 1–2 business days
-Orders placed on weekends or public holidays will be processed the next business day
-Once dispatched, you will receive a tracking number via email
Australia – Domestic Shipping
Standard Shipping
-Metro areas: 2–5 business days
-Regional areas: 3–7 business days
-Remote areas: 5–10 business days
Express Shipping (if available)
-Metro areas: 1–2 business days
-Regional areas: 2–3 business days
Delivery times may be longer during peak periods such as sales, public holidays, and Christmas.
New Zealand
-Standard International Shipping: 5–10 business days
-Customs clearance may occasionally add additional time
International Shipping (Rest of World)
Estimated delivery times once dispatched:
-Asia-Pacific: 7–14 business days
-United States & Canada: 7–15 business days
-United Kingdom & Europe: 7–15 business days
-Rest of World: 10–20 business days
International orders may be subject to customs inspections, duties, or taxes, which are the responsibility of the customer and can impact delivery time.
Customs & Import Duties
-International orders may incur customs fees, duties, or taxes depending on the destination country
-These charges are not included in our shipping fees
-We are not responsible for delays caused by customs clearance
Tracking Your Order
-All orders are sent with tracking
-Tracking details will be emailed once your order has been dispatched
-Please allow up to 24 hours for tracking information to update after dispatch
Delays & Courier Issues
While we do our best to ensure fast delivery, once an order has been dispatched it is in the hands of the courier. We cannot guarantee delivery dates and are not responsible for delays caused by:
-Courier network issues
-Weather events
-Customs processing
-Peak demand periods
If your order appears delayed, please contact us and we’ll assist where possible.
Need Help?
If you have questions about shipping, delivery timeframes, or your order, please contact us via our Contact Us page and our team will be happy to help.